Criex believes your personal data belongs to you alone. We do not sell, share, or misuse any of your information — that is our unwavering commitment.
We believe genuine trust cannot exist without robust privacy protection. The following six core principles form the foundation of Criex's data protection policy.
All data sent to and received from Criex is protected by industry-standard 256-bit SSL encryption. No third party can access or read this information.
Your personal information is never sold or rented to advertisers, marketers, or any other third party.
Criex only collects information that is strictly necessary to provide our services. We do not ask for any unnecessary data.
After your account is closed, your personal data will be permanently deleted from our systems within the designated timeframe.
Your data is never shared with third parties except where required by law. All partnerships are governed by strict confidentiality agreements.
You have the full right to request access to, correction of, download of, or deletion of your data.
We maintain the highest standards at every layer of our security infrastructure. Third-party security audits are conducted on a quarterly basis.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Name & Email | Account Creation | For as long as your account remains active |
| Phone Number | Verification & Support | 5 Years |
| Identity Verification | KYC Verification | As required by law |
| Transaction History | Financial Records | 7 Years |
| Gaming Activity | Service Improvement | 3 Years |
Criex (criex.id) takes your personal privacy seriously. This Privacy Policy explains how Criex collects, uses, stores, and safeguards your personal information.
This policy applies to the Criex website, mobile application, and all related services. By registering on or using Criex, you consent to this Privacy Policy.
Criex gives you full control over your personal data. You can view, correct, or request deletion of your information at any time.
This policy is provided in Bengali for the convenience of users in Bangladesh. In the event of any linguistic ambiguity, the English version shall be considered authoritative.
When you create an account on Criex, the information you provide includes:
Certain information is collected automatically while you use Criex:
To verify your identity, we may request a copy of your National ID (NID), passport, or other government-issued identification. This information is used solely for verification purposes.
Criex always follows a "minimum data" principle — meaning we only collect the information strictly necessary to provide our services.
Criex uses the information it collects for the following purposes:
Criex always obtains your consent before sending marketing emails or special offers. You can withdraw this consent at any time.
Criex does not sell, rent, or trade your personal information. However, limited data may be shared in the specific circumstances outlined below:
We share limited data with select trusted service providers for payment processing, KYC verification, and technical infrastructure management. These partners are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
Information may be disclosed in response to a court order, regulatory directive, or lawful request from a law enforcement authority. In such cases, Criex will notify you in advance wherever possible.
If you visit any third-party sites through Criex, their privacy policies are not covered by Criex. Please read their policies carefully.
The Criex website and app use cookies and similar technologies. Cookies are small data files stored on your device.
You can manage or disable most cookies through your browser settings. However, disabling essential cookies may cause certain Criex features to not function properly.
Criex follows the highest industry standards to protect your data. Our security infrastructure includes:
In the event of a data security breach, Criex will notify affected users and the relevant regulatory authority within 72 hours.
As a Criex member, you have the following rights:
You may request to view what personal data Criex holds about you.
You may request corrections to any inaccurate or incomplete information.
Under certain conditions, you may request that your personal data be deleted.
In certain circumstances, you may request that we restrict the processing of your data.
You may request to download your data in a structured, portable format.
You may object to the use of your data for specific purposes.
To exercise any of the rights listed above, email us at [email protected]. We will respond to your request within 30 days.
Criex is strictly for adults aged 18 and above. We do not knowingly collect personal information from minors.
If we discover that a minor has created an account on Criex, that account will be immediately closed and all collected data will be permanently deleted.
If you believe a minor is using Criex, please contact us immediately. We will take prompt action.
Criex servers may be located in various countries, and your data may be transferred to and processed in those countries. Regardless of where your data is transferred, Criex ensures that:
Criex may update this Privacy Policy from time to time. For significant changes, we will:
Continued use of Criex after the updated policy is published will constitute your acceptance of the new terms.
For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:
Criex's privacy team is always on hand to answer your questions and ensure your rights are upheld.
By using Criex, you agree to all the terms set out in this Privacy Policy.
Last Updated: January 1, 2026