Gaming should be fun, not stressful. Criex believes your mental well-being matters more than any game. We're always here for you.
Responsible gaming means enjoying gaming as a healthy form of entertainment — where you set your own limits and have fun within them. Criex believes every member deserves a gaming experience that is safe, enjoyable, and never harmful.
People often spend more time and money on gaming than they realize. Criex doesn't want that to happen. That's why we offer a range of tools and features to help you game mindfully.
The heart of responsible gaming is this: you control the game — the game doesn't control you. We want every Criex member to be a mindful and responsible player.
Criex never encourages underage individuals or those struggling with gaming problems to play. Your well-being is our highest priority.
We uphold the following commitments to every member:
We provide you with powerful tools to keep your gaming experience safe and in control.
Set a daily, weekly, or monthly deposit cap. Limits take effect immediately once set. To increase a limit, a 7-day waiting period applies.
Decide how long you want to play each day before you start. After that time, Criex will automatically notify you and, if needed, end your session.
Pause your account for 24 hours, 7 days, or 30 days. During this time, you won't be able to play or log in.
For a long-term break, you can close your account for 6 months, 1 year, or permanently. This is the strongest protection measure available.
View your complete gaming and transaction history at any time. Stay informed about how much time and money you're spending.
Criex's dedicated support team is with you 24/7 for any gaming-related concerns. Share what you're going through and we'll help you find a way forward.
If you notice any of the signs below, take action and seek help. Doing so takes courage, not weakness.
You are spending more than your set budget on gaming and are unable to stop.
Hours pass while gaming, yet it feels like you've only just started.
After a loss, you're placing bigger bets to try to win the money back.
You are hiding the amount you spend on gaming from your family or loved ones.
Not being able to play makes you feel irritable, restless, or on edge.
Gaming is straining your relationships with family, friends, or colleagues.
You are borrowing money from others or dipping into your savings to fund your gaming.
Gaming is affecting your sleep, meals, or daily routine.
These are early warning signs of gaming addiction. Don't wait — contact the Criex support team or use the self-exclusion feature. Reaching out for help is an act of courage.
Set a spending limit before you start playing. Once you've reached that limit, stop for the day.
Decide in advance how long you'll play each day. Set an alarm and stop when the time is up.
Gaming is not a way to make money — it's for entertainment only. Treat winnings as a bonus, not a goal.
Take at least a 10-minute break every hour. Get up, stretch, drink some water, and rest.
Avoid gaming when you're stressed or feeling low. You're far more likely to make decisions you'll regret.
Let your loved ones know that you enjoy gaming and that you are keeping yourself within your own limits.
Answer the following questions honestly to get a brief assessment of your gaming habits.
1. Did you spend more than your set budget on gaming last month?
2. Do you feel restless or irritable when you're not gaming?
3. Has gaming caused problems with your family or work?
4. Do you play more to try to recover your losses?
✅ Excellent! Your gaming habits are healthy and under control. Keep it up and enjoy everything Criex has to offer.
⚠️ Stay alert. There are some warning signs. Use Criex's deposit and time limit tools and keep a close eye on your habits.
🚨 Seek help. Signs of gaming addiction are present. Please use Criex's self-exclusion feature and reach out to our support team.
You can activate Criex's responsible gaming tools in just a few simple steps.
Log in to your Criex account and go to the "Settings" or "Account" section.
Go to the "Responsible Gaming" section, where you'll find all protection tools in one place.
Set deposit, betting, or time limits. Changes take effect immediately.
Please confirm your chosen limit. Reducing a limit takes effect immediately; increasing one requires a 7-day wait.
If you're having trouble setting limits, contact Criex via live chat support. Our Bangla-speaking team is ready to help.
Overcoming a gaming addiction on your own can be difficult. But seeking help isn't a sign of weakness — it takes real courage. Follow the steps below:
First, reach out via our 24/7 Live Chat or email us at [email protected]. We'll help you without any judgment.
Enable self-exclusion from your account settings for 6 months or longer. It takes effect immediately.
Open up to someone you trust. Their support will make the biggest difference in your recovery.
Seek help from a mental health professional or counsellor. Addiction is a treatable condition.
If you're ready to return to gaming after recovery, Criex will help you get back on track with strict limits and monitoring tools in place.
Gaming addiction is a real issue affecting millions of people worldwide. In Bangladesh, it is becoming increasingly prevalent — but with awareness and the right steps, it can be addressed.
Criex believes our responsibility goes beyond entertainment. We are committed to the overall well-being of our members, which is why we uphold the highest responsible gaming standards in the industry.
Every promotion and advertisement we create is designed to ensure it does not target vulnerable or at-risk individuals. This is part of our ethical commitment.